Most firms still treat continuity as a vertical checklist. Resilience asks a different question: “When our most important customer journeys are disrupted, how quickly can we recover to an acceptable level and prove it?” That horizontal view is the shift. I felt this shift first-hand running the operational resilience work for Global Banking at HSBC. […]
Culture and Conduct as a combined topic is not just important to regulators but also to banking leaders. The 2022 KPMG Banking CEO Survey revealed that internal unethical culture was the second highest risk CEOs surveyed were worried about, with 32% of the vote, behind only Credit Risk at 33%. Setting the Stage It is […]
